Thank you for booking with Cozi Vacation Rentals! We’re looking forward to your stay with us at this property. Please review the terms of our rental agreement below. Should you require additional information or assistance please contact us at 667-352-2473 during our 9am to 6pm (closed holidays) office hours or reach out to us via email at reservations@cozivr.com, and we will respond within 24 hours. Additionally, don't hesitate to reach out to us on the site you booked your reservation through (Airbnb, HomeAway, and etc.) or at www.cozivr.com where our customer service reps will be able to assist you from 9am to 10pm every day (open on holidays) with a typical response time of 30 minutes or less.

The terms of our Guest Agreement are intended to help you enjoy a safe, reliable, and convenient stay. The Guest Agreement sets out the terms of your booking with us if you have booked a short-term rental (without a lease agreement). Please carefully read the agreement before signing or booking our rental through a 3rd party booking platform like Airbnb or HomeAway. Thank you for choosing Cozi Vacation Rentals, and we look forward to hosting you soon!

Guest Agreement

Cozi Vacation Rentals, DBA for M&J Hosting Services LLC (hereafter referred to as "COZI", "we", "us", or "our") provides rental management services on behalf of homeowners

Part IX: PRIVACY POLICY

("Owners") who rent their properties (including the associated fixtures and furnishings) (the “Home”) to guests (the "Guest" or "you") seeking accommodations on a short term or longterm basis (collectively, the “Services”). We are the Owner's property manager and authorized agent, who will perform the Services related to your reservation. By using the Home and Services, you agree to comply with and be legally bound by the terms and conditions of this guest agreement (the "Agreement"). This Agreement only applies to short term rentals and not long term or leased rentals, which will be governed by the specific terms of your Residential Lease agreement with us if applicable.

Policies or “House-Rules”

Please treat our Owner's Home with the care you would at your own home and abide by following policies:

1. Zero Tolerance and Respect the Community Policy: Behave as you would in any home in which you live, with respect for the property you are renting and the neighborhood for which the property is located within. We have a zero-tolerance policy If any disrespect is reported to us regarding your disrespect to the home, property, neighborhood, and neighbors in the community. We will immediately require you to leave the property without refund.
2. Age Requirements: You must be over the age of 25 to book any Cozi Vacation Rental Property. No individual or entity is allowed to book or make a reservation on the behalf of someone (3rd Party bookings) for any rental property for individuals who are under the age of 25.
3. Check-In and Check-Out: Check-in time is 4pm and check-out time is 11am - If you fail to check out by 11am a $250 late check out fee will be charged.
4. Cleaning: Each home will be cleaned and inspected by third-party cleaning contractors after your departure and before your arrival. We ask you to help us enable the cleaning crews as much as possible. They will appreciate simple things like leaving the Home tidy, running the dishwasher, starting to wash the towels, and taking out the trash. Please use common courtesy at the Home by keeping it clean, reporting any problems or damages, washing dishes as used, taking garbage to the outside bins, leaving towels in the bathrooms and sheets in the bedrooms, and not re-arranging furniture.
5. Extra Guests: For any property that sleeps over 8 individuals, for each guest after 6 guests, an additional fee of $10 per guest per night will be charged and added to your reservation after booking.
6. Rooftop Decks, Grills, Stairs, and Recreational Equipment of Any Kind: If the Home that you have reserved includes a Rooftop Deck, Grill, Stairs, and Recreational Equipment of Any Kind, these can all be obviously dangerous. Guests should observe and adhere to all rules and policies prior to checking into the property and supervise all children at all times. Decks and patios can be slippery when wet and can result in injury to anyone who is not careful. Guest accepts and assumes all risks involved in or related to the use of a rooftop decks, patios, grills, stairs, and recreational equipment of any kind. Guest accepts and assumes all risks involved in or related to any of the following outlined herein.
7. Excessive Wear and Tear, Noise and Occupancy: If excessive wear and tear is found for the Home, or additional cleaning is necessary due to spills, trash left on site, stains to furniture, damaged items, carpeting, linens, paint, wallpaper, or flooring, Guest authorizes Cozi Vacation Rentals to charge Guest for additional fees. Tenant will be provided with a receipt for any additional fees incurred upon request or as required by local laws or regulations. In addition to repayment of any Excessive Wear and Tear, Noise, and Occupancy, if we have to charge Guest for additional fees, a service fee of $100 will be assessed for damages under $1000, and minimum $500 for damages over $1000, in addition to your security deposit not getting refunded. If at any time the maximum number of the Home’s occupants is exceeded or if we receive information about excessive noise, Cozi has the right to evict Guest and all occupants immediately and to charge Guest a minimum service fee of $250 with no refund for the balance of the remaining reservation. If any sign of smoking is discovered Guest authorizes Cozi to charge Guest an additional $500 cleaning fee. Unless the reservation for the Home specifically allows a pet, if any sign of a pet is discovered, then Guest authorizes Cozi to charge Guest an additional minimum $500 cleaning fee. Cozi will return any balance of a security deposit to Guest, less any charges or amounts owed by Guest, within fourteen (14) days after the end of the reservation or as otherwise required by local laws or regulations. Any charges owed by Guest may be charged by Cozi to Guest’s card on file in addition to seeking any relief provided by law. You will be an occupant of the unit during the entire reserved period and other occupants of the home during your stay will be family members, friends, responsible adults or children under direct adult supervision. Do not exceed the maximum occupancy of the Home that is advertised to you prior to booking. Our property sizes and total occupancy allowed varies per property. As an example ONLY, if when booking one of our Cozi Rental Properties, it states it can sleep 10 people, you will not be able to sleep more than 10 people or have 10 people inside of the home at any time. We have a zero-tolerance policy if you choose to have more people in the home than advertised to you. Additionally, there are to be no additional guests who are not disclosed to us prior to your reservation allowed at the property during the term of your stay. No parties, noise that can be heard beyond the Home lot line or in adjacent units, or any illegal activity may occur at the Home. No Noise outside of the unit after 9pm on week nights or 10pm on week-ends.
8. Maintenance and Access: We have the right to enter the Home at any time during guest stay and we will diligently attempt to address maintenance issues as they occur. This is an associated risk of renting a single-family residence or condo. If a maintenance issue occurs that cannot be fixed in a reasonable amount of time (within 24 hours) or if the Home is unavailable for any reason as determined in our discretion, and significantly affects your stay; we reserve the right to refund at our discretion or offer to relocate you to another home.
9. Phone, Internet, and Cable: Unless otherwise specified, all homes are equipped with a high-speed Wi-Fi connection where service is available and we will provide you with any required Wi-Fi passwords. We do not provide a land line phone for any rental property and suggest that you please use your mobile phone or Wi-Fi enabled phone for calls. We do not offer cable at many of rental properties but several of our properties but do provide smart TV's where you will be able to watch your favorite shows through your Netflix or other tv app providers. Please check with Cozi prior to your stay if your rental has cable or not.
10. Weather and Other Unforeseen Events: Cozi does not accept liability for any inconveniences arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing, damage caused by weather/road conditions, natural disasters, acts of God or other reasons beyond its control. No refunds will be given for any delays or cancellations due to such conditions. Travel Insurance is highly recommended for any stay.
11. Homeowners Association: Cozi cannot warrant the usability or condition of amenities provided through homeowner associations, including, but not limited to pools, hot tubs, club houses, tennis courts, golf facilities, and picnic & beach facilities.
12. Indemnity: Neither Owner nor Cozi Vacation Rentals assumes any liability for loss, theft, damage or injury to Guest, his/her guests or other occupants in the Home. The Guest, for himself/herself, his/her heirs, assignors, executors and administrators, fully releases and discharges Owner and Cozi Vacation Rentals from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the Guest, his/her guests or other occupants of the Home as a result of, or in connection with the occupancy of the Home and agrees to hold Owner and Cozi Vacation Rentals free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, or their principals, agents, successors or assignee's the prevailing party shall be entitled to recover reasonable attorney fees and costs.
13. Sale Contingency or Unavailability: In the rare event the Home that that you have reserved is for sale, is sold or is otherwise unavailable for any reason as determined by Cozi, then Cozi, in Cozi’s discretion, reserves the right to provide Guest with a comparable home at no additional cost to the Guest or cancel and refund Guest’s reservation.
14. Payment and Cancellations: We accept all major credit cards. For reservations made more than 30 days in advance on our direct website or directly through www.cozivr.com, we charge the first night’s rental rate up front, and then will require full payment due 30 days prior to check-in. For all reservations made within 30 days of check-in, we collect payment in full at the time of booking. Reservations that are cancelled 30 days prior to arrival, would forfeit the first nights rent deposit. Reservations cancelled within 30 days forfeit the total amount paid. All reservations which are made more than 10 days in advance are fully refundable if the guest cancels the reservation within 72 hours after the time of booking. After this cancellation period expires, all guest payments are non-refundable. Any reservation confirmed for or that span through any USA holiday are non-refundable and non-transferable.
15. PHYSICAL DISABILITIES: If you have any disability, you must disclose this disability to us at time of booking. We do not discriminate anyone with disabilities and will do our best to accommodate you but need to insure the property you’re renting can safely accommodate your disability.
16. Parking: Many of the rentals we operate can be in cities or areas where it is difficult to park. As example, we have several rentals located in Baltimore. Baltimore is a unique city when it comes to parking regulations. Parking can be very difficult there. Many of our properties offer private driveway or garage parking while other's do not. Some properties offer parking passes for the street. Each home is different. We will provide you with all of the details you need regarding parking, but it's your responsibility to follow the instructions we provide and to follow all local municipality parking instructions posted on streets and signs. Additionally, it is your responsibility to do your own due diligence on parking rules, laws, and regulations prior to your visit to any of our rental properties. We are not liable and will not be responsible for any parking fees or if your car is towed at any time.
17. Events: No events, parties, weddings or other gatherings are allowed without express prior written permission from Cozi Vacation Rentals. Renter may not engage in any activities that disturb the quiet enjoyment of others; In addition to the rent, an event, party, wedding or gathering fee will be charged. Events and event fees are subject to Cozi’s discretion. Any commercial or promotional use(s) of the property requires prior express written approval from Cozi Vacation Rentals and the Owner, and is subject to additional use fees.
18. Other Terms and Conditions: Your booking is subject to the Cozi Terms, Privacy Policy, and this Guest Agreement which can be found at www.cozivr.com/content/terms-and-condition.aspx By booking this property, you agree that you have reviewed and agreed the terms outlined herein.